We prepare each order within 3 business days . Delivery then takes between 5 and 10 days , depending on the product and destination. In France, the maximum delivery time is 16 days , and up to 30 days for international shipments. We use reliable carriers such as DHL, FedEx, GLS, UPS, Chronopost, and other logistics partners.
2. Is delivery free?
Yes, delivery is free in Canada, except for remote provinces (Northwest Territories, Nunavut, Yukon), with the exception of patio heaters , which require special transport due to their weight and dimensions. The applicable delivery charges for these models are displayed transparently during the ordering process.
3. What is your return policy?
You have 30 days after receipt to return your product if you are not completely satisfied. The product must be returned in its original condition and packaging. Once verified by our team, a refund or exchange will be processed in accordance with the terms and conditions outlined in our General Terms and Conditions of Sale.
4. Are the products guaranteed?
Yes, all our patio heaters and barbecues are covered by a 1-year warranty , including manufacturing defects or technical problems not related to misuse. Details, exclusions, and terms and conditions are available in our General Terms and Conditions of Sale . You can opt for a Pyroca+ subscription to obtain a warranty extension.
5. How can I contact you?
For any questions, technical assistance, or specific requests, you can contact us via our dedicated page . We are committed to responding to all requests within a maximum of 24 hours (excluding weekends and public holidays).
6. Where are your products manufactured?
Our PYROCA patio heaters and barbecues are manufactured in Quebec , with strict quality control and durable materials. Most of our products are kept in stock, but some special orders may require custom manufacturing, carried out in our workshops.
7. Do you offer professional rates or an affiliate program?
Yes. We offer trade and reseller rates , suitable for restaurants, hotels, campsites, specialty stores, etc. We also offer an affiliate program , allowing our partners to recommend our products and earn a commission on each successful sale.
