Privacy Policy

This Privacy Policy describes how we collect, use and disclose your Personal Information when you visit our site or make a purchase.

Title

Last Updated: July 2025

1. Contact

2. Collection of personal information

3. Sharing of personal information

4. Behavioral Advertising

5. Use of personal information

6. Sale of personal information

7. Your rights

8. Cookies

9. Modifications

10. Complaints

1. contact

If you have any questions after reviewing this policy, would like to learn more about our privacy practices, or wish to file a complaint, please contact us by email at info@pyroca.com.

2. collection of personal information

When you visit the site, we collect certain information about your device, your interactions with the site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information relating to an identifiable individual (including the information below) as "Personal Information." Here are the types of information collected and how we use them:

I - Device Information

Purpose of the data collection: To accurately load the site for you and perform analyses to optimize the site.
Source of collection: Collected automatically via cookies, log files, web beacons, tags or pixels when you access the site.
Sharing: Shared with our service provider Shopify for commercial purposes.
Information collected: Browser version, IP address, time zone, cookies, pages or products viewed, search terms, and interactions with the site.

II - Ordering Information

Purpose of the collection: To provide products or services to fulfill our contract, process payments, arrange delivery, communicate with you, verify orders to prevent fraud, and inform you of products or services based on your preferences.
Source of the collection: Directly from you.
Sharing: Shared with Shopify for business purposes.
Information collected: Name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.

III - Information for customer support

Purpose of the collection: To provide customer support.
Source of the collection: Directly from you.

Minors:

This site is not intended for individuals under the age of 13. We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us to request its removal.

3. sharing of personal information

We share your personal information with service providers to provide our services and fulfill our contracts. For example, we use Shopify to power our online store. You can learn more about how Shopify uses your information here: Shopify Privacy Policy .

4. behavioral advertising

We use your personal information to provide you with targeted advertising. For example, we use Google Analytics to better understand how our customers use the site. Learn more about Google's privacy policy or opt out here: Google Opt-Out . You can also disable targeted advertising on Facebook, Google, and Bing, or through the Digital Advertising Alliance.

5. use of personal information

We use your personal information to provide you with our services, which includes: listing products for sale, processing payments, shipping and delivering your order, and communicating new products, services and offers.

Legal basis

In accordance with the General Data Protection Regulation (“GDPR”), if you reside in the European Economic Area (“EEA”), we process your personal information on the following legal bases:

Your consent;
The execution of the contract between you and the website;
Compliance with our legal obligations;
The protection of your vital interests;
The execution of a mission of public interest;
Our legitimate interests, insofar as they do not infringe upon your fundamental rights and freedoms.

Data retention

When you place an order through the website, we retain your personal information in our records until you request its deletion. For more information about your right to erasure, please see the "Your Rights" section below.

Automated decisions

If you are a resident of the EEA, you have the right to object to processing based solely on automated decisions (including profiling), where it produces legal effects or significantly impacts your rights.

We do not make fully automated decisions with legal or significant effects using customer data.

Our service provider Shopify uses limited automated decision-making to prevent fraud, without legal or significant effect on you.

Services that include elements of automated decision-making include:

Temporary blacklist of IP addresses associated with repeated failed transactions. This list persists for a few hours.
A temporary blacklist of credit cards associated with blacklisted IP addresses. This list remains in place for a few days.

6. sale of personal information

Our website is committed to respecting your privacy and does not sell your personal data. All information collected is used solely to provide you with our services, improve your shopping experience, and ensure the smooth operation of our store. We work with trusted partners to offer these services, but your data will never be sold to third parties.

7. your rights

GDPR

If you reside in the European Economic Area (EEA), you have the right to access the personal information we hold about you, to transfer it to a new service, and to request its correction, updating, or deletion. To exercise these rights, please contact us using the information provided above.

Your personal information will initially be processed in Ireland, then transferred outside of Europe for storage and processing, including in Canada and the United States. For more details on GDPR compliance for these data transfers, please see Shopify's GDPR White Paper .

CCPA

If you are a California resident, you have the right to access the personal information we hold about you (also known as the "Right to Know"), to transfer it to a new service, and to request that it be corrected, updated, or deleted. To exercise these rights, please contact us using the contact information above.

If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address provided above.

8. cookies

A cookie is a small piece of information downloaded to your computer or device when you visit our website. We use different types of cookies, including functional, performance, advertising, social media, and content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection).

This means you don't have to re-enter this information each time you return to the site or navigate from one page to another. Cookies also provide information about how visitors use the site, for example, whether it's their first visit or if they are returning visitors.

We use the following cookies to optimize your experience on our site and provide our services.

Cookies necessary for the operation of the shop

Reports and Analyses

The length of time a cookie remains on your computer or mobile device depends on the type of cookie: "persistent" or "session." Session cookies remain active until you stop browsing, while persistent cookies remain until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after being downloaded to your device.

You can control and manage cookies in various ways. Please note that deleting or blocking cookies may negatively affect your user experience, and some parts of our site may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept them through your browser settings, usually found in the "Tools" or "Preferences" menus. For more information on changing your browser settings or managing cookies, consult your browser's help section or websites like allaboutcookies.org .

Furthermore, blocking cookies may not completely prevent information from being shared with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these third parties, please follow the instructions in the "Behavioral Advertising" section above.

Do Not Track

Please note that there is no industry consensus on how to respond to "Do Not Track" signals. Therefore, we do not change our data collection and use practices when we detect such a signal from your browser.

9. modifications

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

10. complaints

As mentioned above, if you wish to make a complaint, please contact us by email or post using the contact details provided in the "Contact" section above.

If you are not satisfied with our response to your complaint, you have the right to submit your complaint to the competent data protection authority. You can contact the data protection authority in your region or our supervisory authority.